Refund Policy

1. Nature of the service

QRSA is a digital service. Plans are prepaid annually and their link capacity and included features activate immediately after payment for 12 months, without automatic renewal.

2. Right to cancel & refund

You may request a full refund within seven (7) days of purchasing a plan if it has not been substantially used, such as by creating a link or using paid features.

After substantial use begins, the request may be declined or assessed according to actual usage, subject to applicable law.

3. Renewal & plan changes

There is no automatic renewal. You may purchase another year or change plan; when changing during an active term, unused prepaid time is credited toward the amount due.

4. Non-refundable cases

Violations of the Terms of Use; free plans; and more than seven (7) days having passed with substantial use of the Service.

5. How to request a refund

Open a support ticket from your dashboard and choose “Billing & packages,” stating the reason. You will receive the ticket number and status by email, and we will respond within three business days.

6. Processing time

Approved refunds are returned to the original payment method within seven to fourteen (7–14) business days; timing may vary by payment provider and bank.

7. Governing law

This policy is governed by the laws of Saudi Arabia, and the Saudi courts have jurisdiction over any dispute.